Product Updates Recap 2024

Our backoffice received a major upgrade, featuring a sleek, responsive design and expanded functionality. These improvements provide greater flexibility for queue management, more detailed reporting capabilities, and an enhanced overall user experience.

We’ve expanded the functionality of the counter terminal, enabling smoother ticket transfers between queues and better management of service priorities. This ensures optimized workflows, even in complex environments.

The Statistics module now offers dynamic charts and configurable views, giving businesses more power to analyze performance. The Ticket List has been enhanced with additional details, making it easier to monitor customer journeys and fine-tune service strategies.

/ Customers can now choose between three tickets: Paper Ticket; SMS Ticket or Digital Ticket;

/  A screensaver function displays Digital displays (players) show queue progress and share informative or promotional messages;

/ An automatic ticket printing option triggers after a timeout, streamlining the user experience.

Efficient queue management not only benefits patients but also enhances staff productivity. By automating queue-related processes, healthcare teams can focus on delivering high-quality care instead of managing queues manually.

We’ve added a series of SMS notifications to improve communication with customers throughout their service journey.

These include:

/ Welcome messages;
/ New ticket confirmation;
/ Queue updates with tickets ahead;
/ Notification of called tickets;
/  Service completion;

/ Cancelled or transferred tickets.

Our digital ticket now supports geofencing, ensuring that tickets can only be issued within a defined geographic location.
This guarantees that only on-site customers can join queues, reducing unnecessary waiting times.

We’ve introduced customizable survey flows, accessible via the widget player on devices like tablets. This feature allows businesses to gather valuable customer feedback directly at the point of service.

Modern queue management systems provide healthcare institutions with powerful reporting tools to analyze performance and identify areas for improvement. By leveraging real-time data, administrators can make informed decisions to enhance operations.

Digital tickets, forms, and surveys now support multiple languages, allowing businesses to cater to diverse audiences seamlessly.

This option reduces eye strain for users, particularly during extended periods of use, and provides a modern aesthetic that aligns with user preferences for personalized experiences.

These updates highlight Moviik's ongoing commitment to delivering cutting-edge queue management solutions.

From customizable features to modern, intuitive interfaces, every improvement is designed to provide an efficient and satisfying experience for both businesses and their customers. Discover how our technology can transform your organization’s service experience.